Privacy Policy

Effective date: September 4, 2026

This Privacy Policy explains how MAGRELIX LLC, operating the family&paws store, collects, uses, shares, and protects personal information when you visit our website, create an account, place an order, contact us, or subscribe to updates.

1. Who we are

family&paws is operated by MAGRELIX LLC, 8206 Louisiana Blvd NE, Ste A, Albuquerque, NM 87113, United States. For privacy questions or requests, email administrator@familyandpaws.com.

2. Information we collect

Depending on how you use the store, we may collect your name, billing and delivery address, email address, phone number, order details, account information, messages you send us, and marketing preferences. We may also receive technical information such as your IP address, device type, browser, approximate location, and interactions with the site through cookies and similar technologies.

3. How we use information

• To process orders, payments, delivery, returns, refunds, and customer support.
• To maintain accounts, prevent fraud, secure the store, and troubleshoot technical issues.
• To send service messages about orders and, where permitted, marketing messages you can unsubscribe from at any time.
• To understand store performance and improve products, content, and the shopping experience.
• To comply with legal, tax, accounting, and regulatory obligations.

4. Payments and service providers

Our store is hosted on Shopify. Shopify provides the ecommerce infrastructure, checkout, hosting, security tools, and certain privacy controls used to operate this store. Payments may be processed by Stripe or other payment providers enabled in Shopify. Those providers process payment and fraud-prevention information under their own privacy notices and security practices. We do not store complete payment-card numbers on our systems.

5. Cookies and choices

We use essential cookies to operate the cart, checkout, security, and account functions. With appropriate consent, other cookies or similar technologies may help us understand traffic, remember preferences, or measure marketing. You can control cookies through your browser and any consent tools shown on the store. Some features may not work correctly when essential cookies are blocked.

6. When we share information

We share information only as reasonably necessary to operate the store, including with Shopify, payment and fraud-prevention providers, shipping and fulfillment partners, technology and analytics providers, professional advisers, and government or law-enforcement authorities when legally required. We do not sell personal information for money. If our use of data is considered a sale, sharing, or targeted advertising under a law that applies to you, you may request the applicable opt-out by contacting us or using the privacy controls available on the store.

7. Retention and security

We retain information only for as long as reasonably needed for the purposes described here, including order, tax, accounting, dispute, and legal requirements. We use reasonable administrative, technical, and organizational safeguards, but no internet transmission or storage system can be guaranteed completely secure.

8. Your privacy rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information, withdraw consent, or opt out of certain data uses. California and other US state residents may have additional rights under applicable state privacy laws. People in the EEA, United Kingdom, and Switzerland may also have rights under applicable data-protection law, including the right to complain to a supervisory authority. To make a request, email administrator@familyandpaws.com. We may need to verify your identity before completing a request and will respond within the time required by applicable law.

9. Children

The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and delete it where appropriate.

10. Changes to this policy

We may update this policy when our business, technology, providers, or legal obligations change. The updated version will be posted on this page with a revised effective date.

Contact

Privacy questions: administrator@familyandpaws.com
General support: contact@familyandpaws.com
MAGRELIX LLC
8206 Louisiana Blvd NE, Ste A
Albuquerque, NM 87113
United States