Effective date: September 12, 2026
These Terms of Service (“Terms”) govern your use of en.familyandpaws.com and purchases from Family & Paws, which is operated by MAGRELIX LLC (“MAGRELIX,” “we,” “us,” or “our”). By using the website or placing an order, you agree to these Terms and the policies linked below.
If you do not agree, do not use the website or place an order. If you are purchasing for a business, you confirm that you have authority to bind that business.
1. Store and merchant information
MAGRELIX LLC operates the Family & Paws online store and is the seller for orders placed through this website unless a product listing expressly states otherwise.
MAGRELIX LLC
8206 Louisiana Blvd NE, Ste A
Albuquerque, NM 87113
United States
administrator@familyandpaws.com
2. Eligibility and acceptable use
You must be legally able to enter into a contract in your jurisdiction to use the website or place an order. You may not use the website for unlawful activity, fraud, abuse, interference with the website, unauthorized access, scraping that harms the service, or infringement of another person’s rights.
3. Products, descriptions, and availability
We try to display accurate product names, descriptions, images, prices, availability, and specifications. Product colors and appearance may vary by device and lighting. Information is provided for general product selection and is not a substitute for professional veterinary, medical, or other specialist advice.
We may correct errors, change information, limit quantities, discontinue products, or cancel an order when necessary, including where an item is unavailable, mispriced, affected by a listing error, or suspected to involve fraud. If we cancel an order after payment, we will refund the amount paid for the canceled portion.
4. Orders and payment
Submitting an order is an offer to purchase. An order is accepted when we send an order confirmation or otherwise begin fulfillment. We may decline or cancel an order where permitted by law and will provide a refund for amounts paid for the canceled order.
Prices are shown in U.S. dollars unless stated otherwise. Applicable taxes, delivery charges, and other charges are shown at checkout when applicable. You are responsible for providing accurate billing, delivery, and contact information.
Payments are processed by the payment method selected at checkout, which may include Stripe or PayPal. By submitting payment, you authorize the selected provider to charge the displayed order total. Recurring charges are not created unless a product or service clearly says so before purchase.
5. Shipping and delivery
Shipping destinations, available methods, costs, and estimated delivery dates are shown at checkout when available. Our Shipping & Delivery Policy explains processing, delivery estimates, delays, address corrections, and carrier issues. Delivery estimates are not guaranteed unless expressly stated.
6. Returns and refunds
Our Refund & Returns Policy explains eligibility, exclusions, return authorization, return shipping, defective items, and refund timing. Do not send a return before contacting us for instructions.
7. Intellectual property
The website, including its text, branding, graphics, logos, photographs, design, and software, is owned by MAGRELIX LLC or its licensors and is protected by applicable intellectual-property laws. You may use the website for personal, non-commercial shopping and may not copy, modify, distribute, or exploit content without permission.
8. User submissions
If you submit a review, photograph, comment, or other content, you represent that you have the right to submit it and that it is accurate, lawful, and not harmful. You grant MAGRELIX LLC a non-exclusive, worldwide, royalty-free license to host, reproduce, display, and use that content to operate and promote the website, subject to applicable law. We may remove content that violates these Terms.
9. Product and pet-care disclaimer
Product information and educational content are provided for general informational purposes. They are not veterinary, medical, nutritional, or professional advice. Follow product instructions and consult a qualified veterinarian or other professional for questions about a pet’s health, safety, diet, medication, or behavior.
10. Disclaimer of warranties
To the fullest extent permitted by law, the website and its content are provided on an “as available” basis. We do not guarantee that the website will always be available, error-free, secure, or free of harmful components. Nothing in these Terms limits a warranty or right that cannot lawfully be excluded.
11. Limitation of liability
To the fullest extent permitted by law, MAGRELIX LLC and its officers, members, employees, agents, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from use of the website or a purchase. Where liability cannot be excluded, it is limited to the amount paid for the order giving rise to the claim, except where a different limit is required by law.
12. Indemnification
To the extent permitted by law, you agree to defend and hold harmless MAGRELIX LLC from claims, losses, liabilities, and expenses arising from your misuse of the website, violation of these Terms, or violation of another person’s rights.
13. Governing law and consumer rights
These Terms are intended to be interpreted under the laws applicable to MAGRELIX LLC’s principal place of business, without limiting non-waivable consumer protections that apply where you live. Nothing in these Terms removes rights that applicable law gives you.
14. Changes and contact
We may update these Terms by posting a revised version with a new effective date. Questions about the Terms should be sent to administrator@familyandpaws.com.