Last updated: September 12, 2026
Family & Paws is operated by MAGRELIX LLC (“MAGRELIX,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit en.familyandpaws.com, place an order, contact us, or otherwise use our services.
By using the website, you acknowledge the practices described below. If you do not agree, please do not use the website. This policy is a general website privacy notice and does not replace any rights you may have under applicable privacy law.
1. Information we collect
We collect information you provide directly, information generated when you use the website, and information received from service providers that help us operate the store.
- Order and contact information: name, billing and delivery address, email address, telephone number, order details, and messages you send to support.
- Account information: login credentials and account preferences if you create an account. We store passwords in protected form and do not have access to your plain-text password.
- Payment information: payment method and transaction details. Card and wallet payments are handled by the payment provider selected at checkout, which may include Stripe or PayPal. We do not receive or store your full payment card number or security code.
- Device and usage information: IP address, browser type, device information, approximate location derived from IP address, pages viewed, referring pages, and interaction data.
- Cookie and similar technology information: information collected through necessary cookies and, where enabled and permitted, preference, analytics, or marketing technologies. See our Cookie Policy.
2. How we use information
- Process, fulfill, deliver, and support orders.
- Process payments, refunds, returns, fraud screening, and dispute management.
- Create and administer customer accounts.
- Respond to questions, service requests, and order communications.
- Send transactional notices, including order, shipping, account, security, and policy updates.
- Send optional marketing communications when you have provided the required consent. You can unsubscribe at any time.
- Maintain, secure, troubleshoot, and improve the website and our services.
- Comply with legal obligations, enforce our agreements, protect rights and safety, and prevent fraud or abuse.
3. How we share information
We do not sell your personal information for money. We may disclose information to service providers that process it for us, including hosting and technology providers, payment processors such as Stripe or PayPal when selected at checkout, fraud-prevention providers, order and shipping partners, email providers, customer-support tools, analytics providers when enabled, professional advisers, and government authorities when legally required.
Service providers may process information in countries other than the country where you live. We require appropriate contractual or technical protections where applicable.
We may also disclose information as part of a business transfer, merger, financing, reorganization, or sale of assets, subject to applicable law.
4. Payments and third-party services
When you choose Stripe, PayPal, or another payment option, the payment provider receives the information needed to authorize and complete the transaction under its own privacy policy and terms. Review the provider’s terms before using that payment method. We receive confirmation of the transaction and limited payment details needed for order administration.
The website may contain links to third-party websites. We are not responsible for the privacy practices or content of third parties. Their policies apply when you leave our website.
5. Cookies
We use cookies that are necessary for account login, shopping-cart operation, checkout, security, and basic site functions. We may also use optional technologies for preferences, analytics, or marketing when configured and permitted. You can control cookies through your browser and any consent tools we make available, but disabling necessary cookies may prevent checkout or account features from working.
6. Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, tax, fraud prevention, dispute resolution, and legal compliance. Retention periods vary by the type of information and the reason it was collected. When information is no longer required, we delete it, anonymize it, or securely isolate it where deletion is not immediately practical.
7. Your choices and rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information; to object to or restrict certain processing; to withdraw consent; or to opt out of marketing communications. You may also have a right to appeal a decision about a privacy request or to contact a regulator.
To submit a privacy request, email administrator@familyandpaws.com. We may need to verify your identity before completing a request. We will not discriminate against you for exercising a privacy right. Some information may be retained where permitted or required by law.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot promise absolute security.
9. Children’s privacy
The website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can take appropriate action.
10. Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new last-updated date. Your continued use of the website after an update means the revised policy applies to future use.
11. Contact us
MAGRELIX LLC
Family & Paws
8206 Louisiana Blvd NE, Ste A
Albuquerque, NM 87113
United States