Helpful answers
Practical answers for happier pet days.
Find clear guidance about orders, payments, shipping, returns, privacy, and everyday pet questions.
Common questions
What can we help you with?
01Who operates Family & Paws?
Family & Paws is operated by MAGRELIX LLC, 8206 Louisiana Blvd NE, Ste A, Albuquerque, NM 87113, United States. Customer support is available at administrator@familyandpaws.com.
02What payment methods do you accept?
Available payment methods appear at checkout. Depending on the checkout configuration, they may include major cards, Stripe, PayPal, or other supported wallets. The selected payment provider handles sensitive payment credentials.
03How long does shipping take?
Orders are generally processed within 1 to 3 business days. When standard U.S. delivery is available, typical delivery is 3 to 7 business days after dispatch. See the Shipping & Delivery Policy for details and exceptions.
04Can I change or cancel an order?
Contact us as soon as possible after ordering. We will try to help before fulfillment, but an order may not be changeable or cancelable after it has been processed or shipped.
05What is your return window?
Eligible standard returns may be requested within 30 calendar days after delivery. Items generally must be unused and in original condition and packaging. See the Refund & Returns Policy before sending anything back.
06What if my order arrives damaged or incorrect?
Keep the packaging and email administrator@familyandpaws.com as soon as reasonably possible, preferably within 7 days, with your order number and photos of the item, packaging, and shipping label.
07Do you provide veterinary advice?
No. Product and educational information is general information only. Consult a qualified veterinarian for questions about a pet’s health, diet, medication, safety, or behavior.
08How do I request privacy help?
Email administrator@familyandpaws.com for access, correction, deletion, marketing opt-out, or other privacy requests. See the Privacy Policy.