Last updated: September 12, 2026
Family & Paws is operated by MAGRELIX LLC. This policy explains how orders are prepared, shipped, and delivered.
Shipping destinations
Available destinations, delivery services, shipping charges, and any applicable taxes are shown at checkout. We only accept orders for destinations that are available at checkout. If a destination is not available, we cannot currently promise delivery there.
Order processing
Orders are generally processed within 1 to 3 business days after payment authorization, excluding weekends and U.S. federal holidays. An order may require additional time if an item is backordered, an address needs confirmation, or fraud and payment checks are pending. You will receive an order confirmation and, when available, a shipping confirmation with tracking information.
Delivery estimates
When standard U.S. delivery is available, the typical estimate is 3 to 7 business days after dispatch. The estimate shown at checkout or in the shipping confirmation controls for that order. Carrier estimates are not guaranteed and may be affected by weather, holidays, carrier volume, remote locations, or events outside our control.
Shipping charges
Shipping charges are displayed before you submit payment. Promotions such as free shipping apply only when the order meets the stated eligibility requirements. If a promotion is changed or withdrawn, it will not affect an order already accepted unless required by law.
Address changes and failed delivery
Provide a complete and accurate delivery address. Contact us immediately at administrator@familyandpaws.com if you need to correct an address. We cannot guarantee that a change can be made after an order is submitted. Additional shipping charges, return-to-sender charges, or reshipment charges caused by an incorrect or incomplete address may be your responsibility.
Lost, delayed, or damaged shipments
If tracking shows delivery but you cannot locate the package, check with household members, neighbors, and the carrier first, then contact us. For a delayed shipment, contact us so we can help investigate. If an item arrives damaged, keep the packaging and send photographs within 7 days when possible. We will work with the carrier and provide an appropriate resolution under applicable law and our Refund & Returns Policy.
International orders and import charges
If international shipping is offered at checkout, the recipient may be responsible for customs duties, import taxes, brokerage fees, and other charges imposed by the destination country. These charges are not controlled by MAGRELIX LLC and may be collected before or at delivery.
Contact
Shipping questions: administrator@familyandpaws.com
MAGRELIX LLC
8206 Louisiana Blvd NE, Ste A
Albuquerque, NM 87113
United States